How Can We Help Today?
Whether you have a question about saunas, hot tubs, fire pits, or an existing order, our team is ready to assist.
Choose Your Preferred Channel
Frequently Asked Questions
How long does shipping take?
Orders ship within 1 to 3 business days, with transit times of 5 to 8 business days. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI).
How can I track my order?
Once your sauna, hot tub, or fire pit ships, you will receive a tracking number via email. You can use that number to follow your delivery status in real time.
What is your return policy?
We offer 30-Day Returns on eligible items. Please review our Return Policy page for full details on eligibility, condition requirements, and how to start a return.
Can I exchange my purchase for a different model?
Exchanges are handled on a case-by-case basis within our 30-Day Returns window. Contact us with your order number and the model you are interested in, and we will walk you through the process.
What type of power supply do your saunas require?
Power requirements vary by model and are listed on each product page under specifications. We recommend reviewing those details carefully and consulting a licensed electrician before installation to ensure your space is properly equipped.
How do I choose between an indoor and outdoor hot tub?
Indoor models are designed for climate-controlled spaces, while outdoor models feature weather-resistant shells and insulated covers built for year-round use. Consider your available space, climate, and intended setup location when deciding.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
Drop Us a Line
Business Hours
Our Commitment to You
Timely Responses
Owned and operated by Retreat Nexus, our support team aims to reply to every inquiry within one business day.
Secure Shopping
Your personal and payment information is protected with industry-standard encryption at every step.
30-Day Returns
Shop with confidence knowing eligible purchases are backed by our 30-Day Returns policy.
Reliable Shipping
Free Shipping on Most Orders Within the Continental U.S., with handling in 1 to 3 business days.
